Shipping & returns

Returns & exchanges

30 days from delivery
Dry try-on only
Original tags attached Start a return

We want you to feel confident ordering Wailana^™ while protecting the integrity of a water-wear product. Eligible items may be returned or exchanged within 30 days of delivery.

Return & exchange eligibility

To qualify for a return or exchange, your Wailana^™ must be:

• Unworn and unused, other than an indoor, dry try-on for fit.
• Not worn or tested in water.
• Unwashed.
• Clean and dry, with no stains, odors, deodorant, sunscreen, or other signs of wear or use.
• Returned with all original tags attached.

Important: Please confirm your fit while the garment is clean and dry and before removing the tags. Wailana^™ garments that have been worn or tested in water cannot be returned or exchanged.

Size exchanges

Eligible size exchanges may be requested within 30 days of delivery and are subject to inventory availability. You are responsible for the cost of returning the original item. After the return is received, inspected, and approved, Mawowui will ship the replacement size at no additional standard shipping charge.

If the requested replacement size is unavailable, you may select another available option or receive an approved refund to the original payment method.

Returns & refunds

• You are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
• If Mawowui provides a prepaid return label for a standard return, the cost of that label may be deducted from your refund.
• Mawowui does not charge a restocking fee for eligible returns.
• Approved refunds are issued to the original payment method after the returned item is received, inspected, and approved.
• Original shipping charges, if any were paid, are non-refundable except where required by law or when the return results from a Mawowui error.

Return inspection & rejected returns

Every returned item will be inspected before a refund or exchange is approved. Items that do not meet the eligibility requirements are not eligible for refund or exchange. Examples include missing or removed tags, water use, washing, stains, odors, sunscreen or deodorant residue, other signs of wear or use, or damage occurring after delivery.

If a return is rejected, Mawowui will contact you using the email address associated with your order and explain the reason. You may request that the item be shipped back to you at your expense. If we do not receive a response within 14 days of our notice, the item may be donated or otherwise responsibly disposed of.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us promptly at contact@mawowui.com so we can evaluate the issue and make it right.

We recommend taking photos of any damage or defect when you first notice it and keeping them for your records. We may also request photos of the item, packaging, tags, or other relevant details to help us evaluate and resolve the issue.

If the return or exchange is the result of a verified damaged, defective, or incorrect item, Mawowui will cover applicable return and replacement shipping costs.

How to start a return or exchange

1. Visit mawowui.com/returns and follow the instructions to submit your request.
2. Select the item you'd like to return and tell us the reason for your request.
3. Once your request has been reviewed, we'll email you with the next steps and any applicable return shipping instructions.

Please do not send items back without an approved return request.

Final sale

Items specifically marked Final Sale at the time of purchase are not eligible for return or exchange unless they arrive damaged, defective, or incorrect, or where otherwise required by law.

Questions

If you have questions about a return or exchange, contact us at contact@mawowui.com.